Refund & Return Policy
1. 30-Day Return Window
We accept returns within 30 days of the date your order is received. The 30-day period begins on the delivery date, not the order date.
2. Eligibility
items may be used or unused, but must be in their original condition and original packaging. Please include your order number with all returns.
3. How to Start a Return
- Email us at support@premiumhairaccessorieshq.com or call (855) 431-6094 to initiate your return.
- Include your order number and the reason for return.
- Pack the item securely in its original packaging.
- Ship the return to Ecom Fire INC, 4183 Franklin Rd Ste 1B #1161, Murfreesboro, TN, 37128.
4. Refund Method & Timing
Approved refunds are issued back to your original Visa or Mastercard. Please allow 5-7 business days for the refund to appear on your statement.
5. Return Shipping Costs
The customer is responsible for return shipping costs unless the item is damaged or incorrect. In cases of damaged or incorrect items, we will provide a prepaid return label.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days with your order number and a photo of the issue. We will resolve it promptly.
7. Exchanges
Exchanges are handled as a return plus a new order. Please return the original item for a refund, then place a new order for the replacement.
8. Contact Us
For return questions, contact us at support@premiumhairaccessorieshq.com or (855) 431-6094, or by mail at Ecom Fire INC, 4183 Franklin Rd Ste 1B #1161, Murfreesboro, TN, 37128.